Shipping policy

SHIPPING POLICY

Last updated: September 14, 2026

PROCESSING TIME
Because every piece is personalized and made to order, please allow [3-5] business days for production before your order ships. During major holidays (Valentine's Day, Mother's Day, Christmas), processing may take longer — order-by dates will be posted on the Site.

SHIPPING TIME
Once your order ships, delivery within the United States typically takes [7-15] business days. You will receive a shipping confirmation email with a tracking number as soon as your order leaves production.

SHIPPING COST
[We offer free standard shipping on all U.S. orders. / Shipping costs are calculated at checkout.]

WHERE YOUR ORDER SHIPS FROM
Your item is handcrafted by our production partner and shipped internationally to your address. This is reflected in the processing and shipping times above.

ORDER TRACKING
You can track your order at any time using the link in your shipping confirmation email.

LOST OR DAMAGED ORDERS
If your order arrives damaged, or tracking shows delivery but you did not receive your package, contact us at support@mimosaco.com within 14 days with your order number (and photos, for damaged items) so we can investigate and make it right.

ADDRESS ACCURACY
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address entered by the customer, but we're happy to help if you catch it quickly — contact us as soon as possible after placing your order.