How can we help?
Mimosa Support
An order, the engraving, tracking, a new address, or a question about the necklace — send a note below. A person on our team will write back.
Response time
On business days, most notes are answered within 24 hours, and often sooner. Studio hours are Mon–Fri, 9am–5pm PST.
So we can help faster
- Include your order number and the email used at checkout.
- For tracking, the order number is how we find the shipment.
- To change the engraving or cancel, write before we start making it.
- For a new address, put the full correct shipping address in the message.
After it ships
Every order ships insured, with tracking. The necklace is made to order — about 5 days in the studio. U.S. orders receive free standard shipping. The times below start once it has left and the tracking note is sent.
- United States5–10 business days
- Canada7–18 business days
- United Kingdom7–18 business days
- Australia7–18 business days
- Europe7–18 business days
- Rest of the world14–20 business days
These are estimates, not promises. Holidays, a busy week, customs, or the carrier can move them. Business days skip weekends and public holidays.
Get in touch
The more you include — order number, the place, the names — the faster we can help.