Refund policy

REFUND, RETURN & EXCHANGE POLICY

Last updated: September 14, 2026

BECAUSE EVERY PIECE IS MADE TO ORDER
Each necklace is personalized specifically for you — engraved with your chosen location, coordinates, or names. Because of this, personalized items are final sale and cannot be returned or exchanged for reasons such as a change of mind, incorrect personalization details submitted by the customer, or sizing preference.

Please review your personalization details carefully before completing checkout — orders enter production shortly after purchase.

WHEN WE WILL REPLACE OR REFUND YOUR ORDER
We stand behind the quality of our work. We will offer a free replacement or a full refund if:
- Your item arrives with a manufacturing defect (for example, incorrect engraving that does not match what you submitted, a broken clasp, or damaged plating on arrival).
- You received the wrong item.
- Your order was lost or arrived damaged in transit.

To request this, email support@mimosaco.com within 14 days of delivery with your order number and clear photos of the issue. We'll review and get back to you within 2 business days with next steps.

REFUND TIMING
Approved refunds are issued to your original payment method and typically appear within 5-10 business days, depending on your bank or card issuer.

NON-PERSONALIZED ITEMS
[If you sell any non-customized items, e.g., gift boxes or care kits: these may be returned unused and in original packaging within 30 days of delivery for a refund, minus original shipping costs. Remove this section if all products are personalized.]

CONTACT US
Questions before you order? Email support@mimosaco.com and we're glad to help you get the personalization exactly right.